In IVS Italia technological updates are essential for the quality of our service. All operators are constantly connected with the headquarters via satellite. At any time, for any type of operation, the control rooms in at facilities exchange information in GPRS with satellite locators. An increasing number of our vending machines are also equipped with telemetric technology, which enables data concerning any faults and shortages in products to be sent constantly in real time to the direction. This means that every customer request is managed to reduce operation times as much as possible, as well as the operations planned by the headquarters, sending the nearest operator or the one who`s free first in real time. At the end of the day, being close to customers is a matter of efficiency.